Cancellation policy – Casa Condesa
We understand that choosing a room in a new country can be a difficult choice to make. And we know that there can be special circumstances that could change your plans before coming into your new house. These next points, explain the process for any cancellations and the costs it implies.
1.-Cancellations within the first 5 days after you made your reservation payment.
During this 5-days period you can contact us and ask for a cancellation, we will analyze your case and the full amount may be refund.
2.-Cancellations after the first 5 days after you made your reservation payment.
If you decide to cancel your room after the first 5 days of your reservation, the payment of the reservation fee is not refundable.
3.-Cancellations after your arrival.
If you decide to cancel your booking after you have signed your contrat or after you have moved into your room, you are tied to the terms of the agreement on which you decided to participate. This means that the payment of the reservation fee, the security deposit and the first and last month of the rent are not refundable.