Privacy Policy

1. Scope

This Privacy Policy explains how we collect, use, store and protect your personal information.

2. Information We Collect

Personal information: name, email, phone, nationality, university, emergency contact (if provided), booking preferences. Booking information: selected house, room, arrival date, payment status. Technical information: IP address, browser, cookies, analytics and device information.

3. Why We Collect Your Information

To process reservations, organize airport pickup, prepare your welcome kit, communicate important information, improve the website, prevent fraud, comply with legal obligations and provide customer support.

4. Marketing Communications

With your consent we may send newsletters, housing updates, events, trips and promotions. You can unsubscribe at any time.

5. Cookies

Cookies help remember preferences, improve website performance, analyze traffic and measure advertising campaigns. Users may manage cookies through browser settings.

6. Third-party Providers

Your information may be processed by trusted providers such as WooCommerce, Stripe, PayPal, WhatsApp Business, Google Analytics, Meta Pixel, hosting providers and email platforms only to deliver our services.

7. International Transfers

As many residents come from Europe and other countries, information may be transferred internationally using appropriate safeguards where required.

8. Data Retention

We retain personal information only for as long as necessary to provide services, meet legal obligations, resolve disputes and maintain accounting records.

9. Your Rights

Where applicable you may request access, correction, deletion, portability, restriction of processing or withdrawal of marketing consent. Requests may be submitted by email.

10. Data Security

We implement administrative, technical and organizational measures to protect your information. While no system is completely secure, we continuously improve our security practices.

11. Contact

Privacy requests: [email protected]