Frequently asked questions
Booking your room is simple: Choose your preferred house and available room. Pay the Booking & Move-in Service. Receive your booking confirmation by email. Sign your rental agreement and pay your security deposit. Move into your new home in Mexico.
The Booking & Move-in Service is a one-time mandatory fee that secures your room and helps you start your semester stress-free. It includes: Room reservation, Airport pickup, Welcome Kit (T-shirt, hoodie, tote bag, thermo bottle and cap), Bed sheets and pillows, Welcome Event (Pool Party in Guadalajara or Xochimilco Experience in Mexico City), Up to 15% discount on Conexión trips and $500 pesos in Community Pass, Arrival support from our team.
Yes. Every booking includes this service because it guarantees your reservation and allows us to prepare everything before your arrival in Mexico.
Your booking is confirmed once your Booking & Move-in Service payment has been received and you receive your confirmation email from our team.
Both month's rent are paid before or at your arrival, according to the payment instructions included in your booking confirmation.
The security deposit must be paid 7 days after your booking was made, as indicated in your rental agreement. It is refundable between 15 and 21 days after the end of your stay if all contract conditions are met.
The Booking & Move-in Service is paid securely online using a credit or debit card. Monthly rent is typically paid in cash (MXN) upon arrival or according to your rental agreement. If you choose to pay your rent online, an International Payment Charge will also apply.
Every room includes basic furniture such as: Bed, Mattress, Closet or wardrobe, Desk, Chair, Internet access. Most houses also include fully equipped common areas, kitchen, laundry facilities and furnished living spaces.
Yes. Utilities such as water, electricity, gas and Wi-Fi are included, subject to our fair-use policy.
Our houses are shared with international students from universities around the world. Each semester you will live with students from different countries, making your exchange experience much more enriching.
Yes. You can reserve any room that is available at the time of booking. Once reserved, that room will be assigned exclusively to you.
Simply contact our support team through WhatsApp. Our maintenance staff will review the issue and solve it as quickly as possible.
Our team will meet you at the airport and take you directly to your new home. Before your arrival, we'll contact you to confirm your flight details and meeting point.
No problem. Just let us know as soon as possible. We monitor your arrival and will coordinate your pickup whenever possible.
In many cases, yes. Depending on room availability, you may be able to move in a few days before the official contract date. Please contact us to check availability.
Yes. You may request a cancellation within the first 5 days after paying the Booking & Move-in Service. After this period, the fee becomes non-refundable. Once you have signed the rental agreement or moved into the house, cancellation is subject to the terms of your contract.
The minimum rental period is one academic semester: Spring Semester: January to May, Fall Semester: August to December. This allows all residents to enjoy a stable international community throughout the semester.
Yes. If you decide to leave before the end of your rental agreement, you are free to do so. Please note that your security deposit and the last month's rent paid in advance are non-refundable in the event of an early departure.
Yes. If your room is still available, you can request an extension before your contract ends. We recommend contacting us as early as possible to secure your room.
